| Welcome to Hawthorne |
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| History of Hawthorne
Seniors Care Community |
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| Mission, Vision, Code of Ethics and Values |
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| Volunteer Services – Goals |
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| The Three R’s of Volunteering |
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| Hawthorne Seniors Care
Community Position Guidelines |
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| For Your Benefit |
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| Rules and Regulations |
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| Wheelchair Etiquette |
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| In Case of Emergency |
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| Fire Safety |
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| Communication Tips |
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| General Tips |
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| How Long and How Often to Visit |
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| Ideas to get the Most out of your Visit for both you
and the Resident |
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| Giving Control |
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| Sharing Sad News and Listening |
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| Difficult Situations |
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| Difficulty Maintaining Regular Visits |
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| Communication Tips for Persons with Specific
Disabilities |
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| Dementia |
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| Communication in for Residents with Dementia |
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| Adult TB Clinics |
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